Report An Outage

To Report an Outage, please call (800) 552-2577.

Emergency service is available after office hours and on weekends or holidays by calling the same numbers.

Having your current phone number and service address on file with us helps you more easily report your outage using our automated system. We will never share your personal information with anyone. You can call us 24 hours a day at (800) 552-2577 and speak to a customer service representative or our dispatcher to verify your information with us.

Other Ways to Report Your Outage

Using Our Smart App. Go to the Apple App Store or to Google Play and search for WEMC Mobile and install the Smart App. You will need your account number and a password to use the app. Please call our customer service representatives during normal business hours for help setting up your password for the Smart App. (800) 552-2577.

Using the Customer Service Portal. Click HERE or go to the link at the top of our website PAY YOUR BILL. You will need your account number and a password to use the Customer Service Portal. Please call our customer service representatives during normal business hours for help setting up your password for the Customer Service Portal. (800) 552-2577. 

Ever wonder about power restoration?
Check out this Restoring Power Diagram

To See Current Outages, click on this link to go to the Outage Viewer.